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FAQ
Escape Rooms In Wiltshire are all different and deliver diverse and unique experiences, and have various themes. The Below FAQ is basic helpful information about what Exit Games and Escape Rooms in Wiltshire are about, but particularly 11th Hour Escape Rooms.
Wiltshire Escape Rooms FAQ
Fantastic real-life fun! A team of 2-6 people are locked in a room for 60 minutes and have to locate the key to the exit & escape within the time by finding clues and solving puzzles, that will lead you to the key.
We have two rooms to choose from. DIRECTOR'S CUT, and AVAST FORTUNE!
We have two rooms to choose from. DIRECTOR'S CUT, and AVAST FORTUNE!
Anyone who fancies some fun packed adventure! Escape rooms are fantastic for birthdays, groups of friends, stag and hen parties and team building days. We ask that under 18’s are accompanied by a playing adult. Minimum age 16 years.
Unfortunately, no children under 16 years of age are allowed to play/attend.
Unfortunately, no children under 16 years of age are allowed to play/attend.
Team sizes can be between 2 & 6 players. A maximum of 6 is the biggest team size each room will support.
If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room)
If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room)
It's a straight £25 per player, regardless of team size. Nice and simple. So a team of 2 is £50 a team of 4 is £100 etc.
A maximum of 6 is the biggest team size each room will support, however, If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room) Therefore we can support up to 12 players at one time - 6 in each room.
All bookings are taken via our live calendars on the website. We do not take bookings over the phone ordinarily.
Use the bookings link at the top of the web pages to select which room(s) you'd like to book. The calendars are 'live' so if a slot is green it is available to book, if it's red it's already booked. Grey means we are closed. We are closed on Thursdays for instance.
We are open 6 days a week.
Our hours for games are 12pm to 7pm. (first game starts at 12pm, last game starts at 6pm)
We are open every day except Thursday.
We are open bank holidays.
We are a family run business, so we are closed when we take annual holidays.
Closed days are greyed out in the live booking calendars.
Always use the live booking calendars to see if we are open when you'd like to play. In the live calendars, green slots are available to book, red slots have already been booked, and grey slots are not available to book.
We ask that you take care not to damage anything. Nothing in the room needs to be forced, ripped or broken.
No photography is allowed in the room (we’d like to keep the puzzles a surprise for all our future players!).
No photography is allowed in the room (we’d like to keep the puzzles a surprise for all our future players!).
No, alcohol is strictly forbidden at the venue, and we will refuse entry to anybody we believe is under the influence.
Yes, at some points during the game you will see the phrase 'Hint Available' appear on the countdown timer screen, if your team gets stuck, just claim the offered hint and we will try to help you along!
No, you won’t need to – all you need to escape will be in the room with you. You do not need any ‘outside' or prior knowledge to solve the puzzles in either of our rooms, all the answers are in the rooms with you. You just need good teamwork and a keen eye!
No, as we've said above in the rules, we'd like to keep the rooms and their puzzles a surprise, but we do take a photo of every team that plays 11th Hour Escape Rooms, as a keepsake.
Our address is – Unit G6 (ground Floor) Avonside Enterprise Park, New Broughton Road, Melksham, SN12 8BS, Wiltshire.
You will see our entrance directly in front of you as you enter the car park from New Broughton Road.
We are to the right of 'Rainbow Koi' as you look at the main building.
The 'What Three Words' location for us is: ///lipstick.sympathy.retrieves
Yes, we have plenty of free parking on site right outside the entrance to our premises. All spaces are on a first come/first served un-allocated basis. It's very rarely even half full, but if you struggle to park outside the front door of our premises, the whole cark park right around to the rear of the building is also free and un-allocated, so park anywhere.
Yes indeed, there is a bus stop immediately outside the business park (Stop ID: wilajwjt) where a number of passes stop. the 271, 272, 273, X34 etc...please use google maps to see your best route to us. There is also another stop a few minutes walk from us for the X33 & X34.
The rooms are on the ground floor, so no stairs, but neither of our rooms are really wheelchair friendly sadly. if you prefer not to stand during the whole game, we suggest playing Director's cut as there are a couple of cinema seats you can use for the most part of the game.
We are open every day except Thursday 12pm-7pm. (The last game begins at 6pm).
Please arrive 15 minutes before your game begins to allow time for a pre-game briefing.
Use our booking page to select your date and time slot, including how many players.
Please arrive 15 minutes before your game begins to allow time for a pre-game briefing.
Use our booking page to select your date and time slot, including how many players.
There is a lovely cafe, serving wonderful food and drink located just to the rear of our rooms, and there is also a Tap room/micro brewery & distillery in the same business park:
Doubles Cafe - https://www.gotdoubles.co.uk/
Milk Town Brewing Company - https://milktown.co.uk/
Ten Hides Distillery - https://www.tenhides.com/
Doubles Cafe - https://www.gotdoubles.co.uk/
Milk Town Brewing Company - https://milktown.co.uk/
Ten Hides Distillery - https://www.tenhides.com/
We ask that all teams arrive at least 15 minutes prior to their game time to enable us to give them the team briefing.
The games start on the hour promptly as we cannot start games late due to the following bookings scheduled in the day.
If the team arrives up to 15 minutes past the hour when the game is scheduled to start, the time in the game (60 minutes) will be reduced accordingly.
If the team arrives later than 15 minutes past the hour when the game is scheduled we will have to cancel the game, and unfortunately no refund can be offered.
We obviously cannot be held responsible for travel delays so please ensure you give yourselves plenty of time to arrive. If you cancel your game with less than 24hrs before your booking slot, no refund or re-schedule can be offered. If you fail to arrive or cancel your game on the same day, no refund or re-schedule can be offered.
The games start on the hour promptly as we cannot start games late due to the following bookings scheduled in the day.
If the team arrives up to 15 minutes past the hour when the game is scheduled to start, the time in the game (60 minutes) will be reduced accordingly.
If the team arrives later than 15 minutes past the hour when the game is scheduled we will have to cancel the game, and unfortunately no refund can be offered.
We obviously cannot be held responsible for travel delays so please ensure you give yourselves plenty of time to arrive. If you cancel your game with less than 24hrs before your booking slot, no refund or re-schedule can be offered. If you fail to arrive or cancel your game on the same day, no refund or re-schedule can be offered.
We are happy to hold your game in credit & re-schedule your game if you are unable to come for some reason, however, please be aware that we can only offer a charge free re-scheduled slot if games are cancelled at least 48 hours prior to the scheduled game time. (or 7 days prior if both rooms are booked for a head to head game). This notice period is to enable us to try & get the cancelled slot(s) refilled. (Note: a handling fee of £25 per game/room will apply to re-scheduled games within 48 hours of booked game time.) If you cancel your game with less than 24hrs notice, no refund or re-schedule will be offered, as we will be unable to refill the lost game slot with such short notice.
You can call, but our phone nearly always goes to answerphone as we are unable to answer the phones when we are running/hosting games because we are giving our full attention to our current players. We will respond as soon as possible to any messages. It's probably better to email queries, as we can respond quicker to emails ordinarily.
FAQ
Wiltshire Escape Rooms FAQ
Fantastic real-life fun! A team of 2-6 people are locked in a room for 60 minutes and have to locate the key to the exit & escape within the time by finding clues and solving puzzles, that will lead you to the key.
We have two rooms to choose from. DIRECTOR'S CUT, and AVAST FORTUNE!
We have two rooms to choose from. DIRECTOR'S CUT, and AVAST FORTUNE!
Anyone who fancies some fun packed adventure! Escape rooms are fantastic for birthdays, groups of friends, stag and hen parties and team building days. We ask that under 18’s are accompanied by a playing adult. Minimum age 16 years.
Unfortunately, no children under 16 years of age are allowed to play/attend.
Unfortunately, no children under 16 years of age are allowed to play/attend.
Team sizes can be between 2 & 6 players. A maximum of 6 is the biggest team size each room will support.
If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room)
If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room)
It's a straight £25 per player, regardless of team size. Nice and simple. So a team of 2 is £50 a team of 4 is £100 etc.
A maximum of 6 is the biggest team size each room will support, however, If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room) Therefore we can support up to 12 players at one time - 6 in each room.
All bookings are taken via our live calendars on the website. We do not take bookings over the phone ordinarily.
Use the bookings link at the top of the web pages to select which room(s) you'd like to book. The calendars are 'live' so if a slot is green it is available to book, if it's red it's already booked. Grey means we are closed. We are closed on Thursdays for instance.
We are open 6 days a week.
Our hours for games are 12pm to 7pm. (first game starts at 12pm, last game starts at 6pm)
We are open every day except Thursday.
We are open bank holidays.
We are a family run business, so we are closed when we take annual holidays.
Closed days are greyed out in the live booking calendars.
Always use the live booking calendars to see if we are open when you'd like to play. In the live calendars, green slots are available to book, red slots have already been booked, and grey slots are not available to book.
We ask that you take care not to damage anything. Nothing in the room needs to be forced, ripped or broken.
No photography is allowed in the room (we’d like to keep the puzzles a surprise for all our future players!).
No photography is allowed in the room (we’d like to keep the puzzles a surprise for all our future players!).
No, alcohol is strictly forbidden at the venue, and we will refuse entry to anybody we believe is under the influence.
Yes, at some points during the game you will see the phrase 'Hint Available' appear on the countdown timer screen, if your team gets stuck, just claim the offered hint and we will try to help you along!
No, you won’t need to – all you need to escape will be in the room with you. You do not need any ‘outside' or prior knowledge to solve the puzzles in either of our rooms, all the answers are in the rooms with you. You just need good teamwork and a keen eye!
No, as we've said above in the rules, we'd like to keep the rooms and their puzzles a surprise, but we do take a photo of every team that plays 11th Hour Escape Rooms, as a keepsake.
Our address is – Unit G6 (ground Floor) Avonside Enterprise Park, New Broughton Road, Melksham, SN12 8BS, Wiltshire.
You will see our entrance directly in front of you as you enter the car park from New Broughton Road.
We are to the right of 'Rainbow Koi' as you look at the main building.
The 'What Three Words' location for us is: ///lipstick.sympathy.retrieves
Yes, we have plenty of free parking on site right outside the entrance to our premises. All spaces are on a first come/first served un-allocated basis. It's very rarely even half full, but if you struggle to park outside the front door of our premises, the whole cark park right around to the rear of the building is also free and un-allocated, so park anywhere.
Yes indeed, there is a bus stop immediately outside the business park (Stop ID: wilajwjt) where a number of passes stop. the 271, 272, 273, X34 etc...please use google maps to see your best route to us. There is also another stop a few minutes walk from us for the X33 & X34.
The rooms are on the ground floor, so no stairs, but neither of our rooms are really wheelchair friendly sadly. if you prefer not to stand during the whole game, we suggest playing Director's cut as there are a couple of cinema seats you can use for the most part of the game.
We are open every day except Thursday 12pm-7pm. (The last game begins at 6pm).
Please arrive 15 minutes before your game begins to allow time for a pre-game briefing.
Use our booking page to select your date and time slot, including how many players.
Please arrive 15 minutes before your game begins to allow time for a pre-game briefing.
Use our booking page to select your date and time slot, including how many players.
There is a lovely cafe, serving wonderful food and drink located just to the rear of our rooms, and there is also a Tap room/micro brewery & distillery in the same business park:
Doubles Cafe - https://www.gotdoubles.co.uk/
Milk Town Brewing Company - https://milktown.co.uk/
Ten Hides Distillery - https://www.tenhides.com/
Doubles Cafe - https://www.gotdoubles.co.uk/
Milk Town Brewing Company - https://milktown.co.uk/
Ten Hides Distillery - https://www.tenhides.com/
We ask that all teams arrive at least 15 minutes prior to their game time to enable us to give them the team briefing.
The games start on the hour promptly as we cannot start games late due to the following bookings scheduled in the day.
If the team arrives up to 15 minutes past the hour when the game is scheduled to start, the time in the game (60 minutes) will be reduced accordingly.
If the team arrives later than 15 minutes past the hour when the game is scheduled we will have to cancel the game, and unfortunately no refund can be offered.
We obviously cannot be held responsible for travel delays so please ensure you give yourselves plenty of time to arrive. If you cancel your game with less than 24hrs before your booking slot, no refund or re-schedule can be offered. If you fail to arrive or cancel your game on the same day, no refund or re-schedule can be offered.
The games start on the hour promptly as we cannot start games late due to the following bookings scheduled in the day.
If the team arrives up to 15 minutes past the hour when the game is scheduled to start, the time in the game (60 minutes) will be reduced accordingly.
If the team arrives later than 15 minutes past the hour when the game is scheduled we will have to cancel the game, and unfortunately no refund can be offered.
We obviously cannot be held responsible for travel delays so please ensure you give yourselves plenty of time to arrive. If you cancel your game with less than 24hrs before your booking slot, no refund or re-schedule can be offered. If you fail to arrive or cancel your game on the same day, no refund or re-schedule can be offered.
We are happy to hold your game in credit & re-schedule your game if you are unable to come for some reason, however, please be aware that we can only offer a charge free re-scheduled slot if games are cancelled at least 48 hours prior to the scheduled game time. (or 7 days prior if both rooms are booked for a head to head game). This notice period is to enable us to try & get the cancelled slot(s) refilled. (Note: a handling fee of £25 per game/room will apply to re-scheduled games within 48 hours of booked game time.) If you cancel your game with less than 24hrs notice, no refund or re-schedule will be offered, as we will be unable to refill the lost game slot with such short notice.
You can call, but our phone nearly always goes to answerphone as we are unable to answer the phones when we are running/hosting games because we are giving our full attention to our current players. We will respond as soon as possible to any messages. It's probably better to email queries, as we can respond quicker to emails ordinarily.
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