Home » FAQ


Escape Rooms In Wiltshire are all different and deliver diverse and unique experiences, and have various themes. The Below FAQ is basic helpful information about what Exit Games and Escape Rooms in Wiltshire are about, but particularly 11th Hour Escape Rooms.

Wiltshire Escape Rooms FAQ

Due to COVID-19 Government guidelines we are running our rooms in a 'new' way, so some things may be different than you expect, or are used to with us or other rooms you've played in the past...please read below to see what changes you need to be aware of.
Teams are currently not legally obliged to wear masks on our premises, however you are more than welcome to wear masks if you prefer to, but as per the latest guidelines, it is your choice..
We are unable to open all game time slots due to the extra cleaning required between games to keep our customers safe. So we are currently running a reduced capacity calendar.
Please try to reduce the amount of non essential items handling in the rooms...only the things that need handling, this will reduce excessive cleaning requirements for us, and help us keep the teams playing after you safe.
Please use hand gel before entering & after exiting the room.
We will take team photos after the game, but no props will be used for the foreseeable time.
Fantastic real-life fun! A team of 2-6 people are locked in a room for 60 minutes and have to locate the key to the exit & escape within the time by finding clues and solving puzzles, that will lead you to the key.
We have two rooms to choose from. The EXIT VISA CRISIS, and VICTORIA'S LAST CHALLENGE.
Anyone who fancies some fun packed adventure! Escape rooms are fantastic for birthdays, groups of friends, stag and hen parties and team building days. We ask that under 18’s are accompanied by a playing adult. Minimum age 16 years.
Unfortunately, no children under 16 years of age are allowed to play/attend.
Team sizes can be between 2 & 6 players. A maximum of 6 is the biggest team size each room will support.
If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room)
A maximum of 6 is the biggest team size each room will support, however, If you wish to play with more players, you can book both rooms to play at the same time. (ie To play 8 players you would need to book both rooms for the same time slot, with 4 players in each room) Therefore we can support up to 12 players at one time - 6 in each room.
We ask that you take care not to damage anything. Nothing in the room needs to be forced, ripped or broken.
No photography is allowed in the room (we’d like to keep the puzzles a surprise for all our future players!).
No, alcohol is strictly forbidden at the venue, and we will refuse entry to anybody we believe is under the influence.
Yes, at some points during the game you will see the phrase 'Hint Available' appear on the countdown timer screen, if your team gets stuck, just claim the offered hint and we will try to help you along!
No, you won’t need to – all you need to escape will be in the room with you. You do not need any ‘outside' or prior knowledge to solve the puzzles in either of our rooms, all the answers are in the rooms with you. You just need good teamwork and a keen eye!
No, as we've said above in the rules, we'd like to keep the rooms and their puzzles a surprise, but we do take a photo of every team that plays 11th Hour Escape Rooms, as a keepsake.
Our address is – 91 Devizes Road, Bromham, Wiltshire. (We have dedicated rooms above the Audi Cars Sales Showroom – Our private entrance is to the rear of the main building) We are very lucky to have premises in a rural area surrounded by fields in the beautiful North Wiltshire countryside.
Yes, we have plenty of free parking on site at the rear of our premises.
Yes indeed, the 33 (or X33) can be caught in Chippenham (from either the Train Station or the Bus Station) or Devizes and it stops practically right outside our premises (1 min walk down the main road from the stop to our premises)
The stop is called : Chittoe Heath (on the main A342. )
Sadly, we have no wheelchair access, as we are located on the first floor up a single flight of stairs, but we can host you if you can climb the stairs. The Exit Visa Crisis room is the best room to play if you have mobility problems, or wish to not be standing throughout the game, as there is a sofa, and also a chair in this room.
We are open every day except Thursday 10am-9pm. (The last game begins at 8pm).
Please arrive 15 minutes before your game begins to allow time for a pre-game briefing.
Use our booking page to select your date and time slot, including how many players.
There are a number of lovely local pubs, serving wonderful food with fantastic ales in beautiful surroundings only a few minutes drive away. Here are a few of them:
The Greyhound - http://www.thegreyhoundbromham.co.uk/index
The George Inn – www.thegeorgeinnsandylane.co.uk
The Lansdowne Arms - www.lansdownearms.co.uk
The Lysley Arms - thelysleyarmschippenham.co.uk
The Gorge and Dragon - http://www.thegeorgeanddragonrowde.co.uk/
The Cross Keys - http://thecrosskeysrowde.weebly.com/
If you need a place to stay nearby, there are some lovely B&B's and campsites...below are our favourites.
Avonlodge (Rowde, near Devizes) 2 Minutes down the road from our premises: http://www.bed-breakfast-devizes.co.uk/
Blacklands (Calne) 10 minutes from our premises: http://www.blacklandlakes.co.uk/
Our premises are close to a number of towns and villages. Here is a list of local places of interest you may wish to visit whilst you are in the area.
  • Lacock – 10 minute drive. A beautiful National Trust village dating from the 13th century with it’s Abbey, local shops and traditional English pubs. Lacock has been used as a location for many TV and film productions such as Pride and Prejudice and Harry Potter.
  • Devizes – 10 minute drive.
  • Chippenham – 12 minute drive.
  • Avebury – 15 minute drive – great for checking out the stone circle!
  • Marlborough – 30 minute drive.
We are happy to hold your game in credit & re-schedule your game if you are unable to come for some reason, however, please be aware that we can only offer a charge free re-scheduled slot if games are cancelled at least 48 hours prior to the scheduled game time. (or 7 days prior if both rooms are booked for a head to head game). This notice period is to enable us to try & get the cancelled slot(s) refilled. (Note: a handling fee of £20 per game/room will apply to re-scheduled games within 48 hours of booked game time.)
We ask that all teams arrive at least 15 minutes prior to their game time to enable us to give them the team briefing.
The games start on the hour promptly as we cannot start games late due to the following bookings scheduled in the day.
If the team arrives up to 15 minutes past the hour when the game is scheduled to start, the time in the game (60 minutes) will be reduced accordingly.
If the team arrives later than 15 minutes past the hour when the game is scheduled we will have to cancel the game, and unfortunately no refund can be offered.
We obviously cannot be held responsible for travel delays so please ensure you give yourselves plenty of time to arrive.